Delic, K. A. and Dayal, U. (2000): Knowledge Management in the Service and Support Business


Title: Knowledge Management in the Service and Support Business
Author(s): Delic, K. A. and Dayal, U.
Year: 2000
Booktitle: Proc. of the Third Int. Conf. of Practical Aspects of Knowledge Management
Editor(s): Reimer, Ulrich

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